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Privacy Statement (EU)

Last Modified: September 28, 2022

This privacy statement applies to citizens and legal permanent residents of the European Economic Area and Switzerland.

In this privacy statement, we explain what we do with the data we obtain about you via We recommend that you read this statement carefully. By processing data, we comply with privacy regulations. This means, among other things, that:

  • We clearly state the purposes for which we process personal data. We do this through this privacy statement;
  • We strive to limit our collection of personal data to only the personal data necessary for legitimate purposes;
  • We first ask for explicit consent to process your personal data in cases requiring your consent;
  • We take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
  • We respect your right to access your personal data, correct it, or delete it at your request.

If you have any questions or want to know exactly what data we hold about you, please contact us.

1. Purpose, Data, and Retention Period

We may collect or receive personal data for various purposes related to our business operations, which may include: (click to expand)

1.1 Contact – by phone, mail, email, and/or forms

For this purpose, we use the following data:

  • Name and surname
  • Home or other physical address, including street name and city name
  • Email address
  • Telephone number
  • IP address
  • Date of birth

The basis on which we may process these data is:

It is necessary for the performance of a contract or to take steps to enter into a contract to which the data subject is a party.

Retention Period

We retain these data after the end of the service for the following number of months: 1

2. Cookies

Our website uses cookies. For more information on cookies, please refer to our Cookie Policy.

3. Disclosure Practices

We disclose personal information if required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.

If our website or organization is acquired, sold, or involved in a merger or acquisition, your data may be disclosed to our advisors and potential buyers and will be transferred to the new owners.

We have entered into a data processing agreement with Google. Google cannot use the data for any other Google services.

4. Security

We care about the security of personal data. We take appropriate security measures to limit misuse and unauthorized access to personal data. This ensures that only necessary individuals have access to your data, access to the data is protected, and our security measures are regularly reviewed.

5. Third-Party Websites

This privacy statement does not apply to third-party websites linked on our website. We cannot guarantee that these third parties process your personal data in a reliable or secure manner. We recommend that you read the privacy statements of these websites before using them.

6. Changes to This Privacy Statement

We reserve the right to make changes to this privacy statement. It is recommended to regularly review this privacy statement to be aware of any changes. In addition, we will actively inform you wherever possible.

7. Access and Modify Data

If you have any questions or want to know what personal data we hold about you, please contact us. You can contact us using the information below. You have the following rights:

  • You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained.
  • Right of access: You have the right to access your personal data that is known to us.
  • Right to rectification: You have the right to supplement, correct, delete, or block your personal data at any time.
  • If you give us your consent to process your data, you have the right to revoke that consent and delete your personal data.
  • Right to transfer your data: You have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
  • Right to object: You may object to the processing of your data. We comply with this unless there are justified grounds for processing.

Ensure that you always clearly state who you are, so we can be sure that we do not modify or delete any data of the wrong person.

8. Submit a Complaint

If you are not satisfied with the way we handle the processing of your personal data, you have the right to lodge a complaint with the Data Protection Authority.

9. Contact Information

Centralny Ośrodek Chłodnictwa “COCH” w Krakowie Spółka z o.o.

ul. Juliusza Lea 116, 30-133 Kraków, Poland



Phone number: 12 637 09 33


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